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Trust Center

On this page, you'll quickly be able to answer key questions when it comes to quality management, compliance, methods and support.

SOC 2 Type I attested by an independent auditor

Reshape is committed to information security and is compliant with global information security standards, making it simple to adopt and conforming to enterprise requirements for data processing.

Read our extended documentation on data processing
Learn about our network connectivity requirements

Streamline your ISO17025 compliance

The Reshape platform can greatly streamline your laboratory quality management, providing extensive digital trails at a detailed level of all samples. We make it simple to integrate with your existing quality management system and getting ISO17025 accredited.

A solution your IT team will embrace

We make it simple for your IT team to manage and configure our solution at scale without needing access to your internal networks. Our dedicated technical support team is also ready to directly support implementations.

Read more about our system architecture

Detailed application notes to quickly get up and running with new assays

Our application teams are continuously working on developing our applications and characterizing our systems. As part of this, we consolidate a range of common assay types with detailed application notes that you can utilize to hit the ground running.

1

Automated CFU counting

The best in class solution for colony counting that actually works

2

Radial growth rate

Highly accurate and time-resolved radial growth assays

3

Seed germination

Automatically analyze complex phenotypes like germination rate, root growth, and time-to-germination with Reshape

4

Fluorescence

Automate fluorescence assays in any plate format with Reshape and increase throughput

5

Antagonistic assays

Evaluate inhibitory strain properties and inter-species competition through automated growth detection and quantification using Reshape technology

6

Color assessment

Optimize efficiency and accuracy of your color characterization assays with Reshape.

Technical documentation

Science can get complex quickly. To help make it easier, we’ve gathered papers on technical topics that will help you quickly verify that your assays perform as expected and to help mitigate any issues you might encounter.
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Learn more about our cleaning protocolLearn more about our datasheets

Evaporation Characterization and Mitigation
Analysis Model Performance

The perfect companion for standardization

Reshape is a contributor to several ISO working groups including ISO/TC 34 and DS/S-436, where we work with other global experts to develop and standardize the application of machine learning in microbiology.

Our platform is compatible with a wide range of methods spanning total enumeration, growth quantification and detection of specific organisms.

Examples of specific ISO and ASTM testing methods:
  • ISO4833-1/2 and ISO6222 - Enumeration of microorganisms
  • ISO11290 - Listeria Monocytogenes
  • ISO6579 - Salmonella
  • ISO16654 - E. Coli 0157
  • ISO21528 - Enterobacteriaceae
  • ISO6888 - Staphylococcus Aureus (coagulase-positive)
  • ASTM D5590-17

Enterprise grade customer support

Our dedicated support team cover our global customer base with efficient issue resolution for any type of issue. Additionally, we maintain an infrastructure uptime monitoring service.

Learn more about our support policy and service levels